At Glimmera Cloth Shop, we combine effortless global style with customer-friendly policies to make your shopping experience as smooth as our premium fabrics. Below you’ll find all the details about our shipping options and hassle-free return process.

Shipping Information

Processing Time: All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 business days after shipment

We ship worldwide, with some exceptions in certain Asian and remote areas. You’ll receive tracking information via email once your order ships.

Returns & Exchanges

We stand behind our premium casual wear and accessories, but understand that sometimes an exchange or return may be needed. Our policy reflects the same attention to detail we put into our collections.

Return Policy Overview

  • 15-day return window from delivery date
  • Items must be unworn, unwashed, with original tags and packaging
  • Proof of purchase required
  • Hats, belts, and undergarments (when offered) are final sale due to hygiene reasons

How to Return an Item

  1. Contact Us: Email [email protected] within 15 days with:
    • Subject line: “Return/Exchange Request”
    • Your order number
    • Item details and reason for return
    • Refund or exchange preference
  2. Wait for Approval: Our Savannah-based team will respond within 2 business days with return instructions and an RMA number.
  3. Ship Your Return: Package items securely with RMA number visible. We recommend trackable shipping as return costs are your responsibility (unless item is defective/incorrect).
  4. Processing: We inspect returns within 5 business days of receipt before processing refunds or exchanges.

Refund Information

  • Refunds issued to original payment method within 7-10 business days after return inspection
  • Original shipping fees are non-refundable
  • International refunds are issued in local currency at current exchange rate
  • PayPal refunds may take additional processing time

Exchange Policy

We gladly exchange items for different sizes or colors (subject to availability). For international exchanges (excluding some Asian/remote areas), we cover reshipping costs. If your desired item is unavailable, we’ll issue a refund or store credit.

Defective or Incorrect Items

If you receive a defective item or wrong product, contact us immediately at [email protected]. We’ll provide a prepaid return label and expedite your replacement at no cost.

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Glimmera Customer Service,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Details:
– Item Name: [Product Name]
– Size/Color: [If applicable]
– Reason for Return: [Please specify]

I would prefer:
[ ] Refund to original payment method
[ ] Exchange for [Item Name/Size/Color if known]
[ ] Store credit

Please let me know the next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Information]

Need Assistance?

Our friendly customer service team in Savannah is happy to help with any shipping or return questions. Contact us at [email protected] or write to:

Glimmera Cloth Shop
7 River Otter Lane
Savannah, US 31411

Thank you for choosing Glimmera Cloth Shop – where premium fashion meets hassle-free service.